About

Rent in Ottawa Property Management Group provides full-service management for a diverse portfolio of more than 200 properties. While the company’s core specialization lies in commercial property management, it also services a smaller yet expanding residential portfolio. Its offerings include oversight of property maintenance, tenant relations, major construction or renovation work, new development construction, and long-term operational planning. The organization plays a key role in servicing landlords, building owners, and tenants across the Ottawa region—ensuring operational continuity and tenant satisfaction.

Project

Currently, Rent in Ottawa’s operational inefficiencies—such as delays in logging service requests, overlapping communication channels, and inconsistent follow-up procedures—impact its ability to scale effectively. The training initiative supported by the Future Read program is intended to address this by equipping internal teams with foundational knowledge in AI, workflow automation, and CRM platforms. This investment in staff development will reduce digital hesitancy, build a future-ready culture, and unlock the potential for long-term automation and operational upgrades.

Impact & Outcomes

The primary outcome of this project is the development of digital literacy, confidence, and readiness among Rent in Ottawa’s leadership and staff. By participating in this one-month, training-only program, team members will gain foundational knowledge in critical technologies that are increasingly shaping the property management sector – specifically artificial intelligence, customer relationship management (CRM) systems, and workflow automation.  Adoption of AI systems could create operational efficiency gains from 20-30%, increase revenue by 15%, reduce operational costs and facilitate the hiring of 3-5 new full-time employees.