About

Encore Heating & Cooling Services Ltd. is a licensed and insured HVAC contractor based in Mississauga, Ontario, with over 20 years of experience delivering high-quality heating, ventilation, and air conditioning solutions. The company specializes in the installation, maintenance, and repair of residential and commercial HVAC systems, including furnaces, air conditioners, heat pumps, ductwork, and humidifiers. Encore Heating & Cooling Services Ltd. serves clients across the Greater Toronto Area, particularly in Mississauga, Brampton, Milton, and Woodbridge. The company addresses growing market demand for energy-efficient and dependable indoor climate solutions, offering 24/7 emergency service and working with top-tier HVAC equipment brands.

Project

With the support of the Future Ready program, Encore Heating & Cooling Services will participate in a 4-week intensive training program focused on Large Language Models (LLMs) and AI Agents to improve automation, service delivery, and operational efficiency across HVAC operations. This training will cover LLM fundamentals, prompt engineering, AI-driven scheduling, automated customer communication, and data interpretation relevant to service-based businesses.

Impact & Outcomes

The proposed project will result in several tangible outcomes that directly support Encore Heating & Cooling Services Ltd.’s transition to a more automated, AI-enabled business model. These outcomes will significantly improve operational efficiency, customer responsiveness, and scalability. By automating core administrative processes such as scheduling, quoting, and customer communication, Encore anticipates a 25–30% increase in service capacity without a proportional increase in overhead.  This will help grow revenues by  approximately 50%, and allow for the hiring of 3-5 additional full-time staff over the next three years.